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FAQ › Category: Sales & Billing
What is Refund?
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A refund represent a compensation paid to a customer for over-invoicing or for returned products.
What is Payment terms?
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Payment terms represent conditions under which a seller will complete a sale.
What is Wire transfer?
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A wire transfer is an electronic transfer of funds across a network administered by hundreds of banks around the world.
What is Receipt?
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A receipt is a written acknowledgment that something of value has been transferred from one party to another.
What is Vat?
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A value-added tax(Vat) is a consumption tax placed on a product whenever value is added at each stage of the supply chain.
What is Invoice?
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An invoice is a written verification of the agreement between the buyer and seller of the goods or services.
What is Universal platform subscription?
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Universal platform subscription is a subscription that allows the use of a product on multiple devices and operating systems.
What is Perpetual license?
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A perpetual license represents a software license that authorizes an individual to use a program indefinitely.
What is Upgrade?
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An upgrade is a new version of a software or a hardware product that is already installed or in use.
What is Microsoft?
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Microsoft is a leading global vendor of computer software.
What is CO-TERM info?
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CO-term info refers to general and special arrangements, specifications and standards that form an integral part of an agreement or contract.
What is App store?
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App store is an online portal through which software programs are made available for procurement and download.
How do I decrease the required quantity on renewal?
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Please Sign In with your email and password in our Online Portal page.

Then, go to Team page and assign the read-only role for the necessary team-members. After that, click on the Renew Subscriptions button in My Account page.

Why I cannot access a Business feature?
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If you already purchased our Business Subscription, please Sign Out and back Sign In with your email and password inside the Project Plan 365 app.
Will I be charged after the trial subscription expires?
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If you started the trial period from our website, we don’t automatically charge your card.If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039

How to cancel the Business Trial Subscription and revert to Standard Subscription?


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To revert to Standard Subscription after you started the Business trial please follow these steps:
1. Go to Online Portal.
2. Sign In with your email and password.
4. In Account page, click on Cancel Subscription button.
5. Sign Out and back Sign In inside application with your email and password.

How many computers can we connect to the same account?
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Each editor needs to purchase a Standard/Business Subscription from our website. You can purchase all subscriptions under one single account and this will be the owner of the organization. It is forbidden for multiple users to use the same account.

You can find the cost for Standard/Business subscription in our Purchase page.

What is the minimum quantity of licenses for Enterprise Plan?
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We offer perpetual site licenses for more than 100 users. For more info, please Contact us.

How much does the perpetual license cost?
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We offer perpetual site licenses for more than 100 users. For more info, please Contact us.

How do I purchase the Enterprise Plan?
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We offer perpetual site licenses for more than 100 users. For more info, please Contact us.

I am trying to purchase the app and I'm having difficulties. Please advise.
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Please try to purchase our application again from our Purchase page or contact us at Contact Support.
Do you offer any discounted price?
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The discount depends on the number of users you would like to purchase our tool for.

Discounts offered based on the number of users:

2 users - 2% discount
3 users - 3% discount
4 users - 4% discount
5 users - 5% discount
6 users - 6% discount
7 users - 7% discount
8 users - 8% discount
9 users - 9% discount
10 users - 10% discount
11+ users – Contact Us

How does our pricing work?
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Our prices depend on 2 factors: the plan you’d like to use, and the number of users on the platform. Once you’ve decided on the plan and users, you can purchase our yearly subscription for each Editor team member. Please know that the Read-Only team members can use the app for free. We sell only yearly subscription.
Which plan is right for me?
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To find what is the best plan for you, please go to our Purchase page and see the features included in each plan. We also offer 30-day free trial for the fully functional product for both Standard and Business plan in order to evaluate our tool without putting a credit card on record.If you need help in choosing the right plan for you, please contact our Support Team: https://www.projectplan365.com/newticket/index
I bought from Google Play Store and want a refund.
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We cannot refund your money from Google Play Store as we have no access to your account and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: https://support.google.com/googleplay/answer/2479637?hl=en
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