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FAQ › Category: Sales & Billing
What are the Co-Terms for Business Subscription?
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Answer

To find out the CO-TERMs for Business Subscription please read the CO-TERM article.

We have been attempting to purchase but the online system is failing to let us process the purchase, with message of "Invalid Requested Domain".
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Please clear your browser cache and try again.​
On what platforms can I use the perpetual license?
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The perpetual licenses can be used only on Mac and Windows devices.
Is there a number I can call to get licensing information?
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If you have any question about your license, please submit a ticket with your questions at Contact Support.
If I buy the perpetual model and do not sign up for maintenance and support will the product still work?
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If you buy the perpetual model but do not pay for maintenance and support you will still be able to use the product but will not get access to latest releases or support unless the product is repurchase at full price.
If I buy the perpetual model will I pay only for support and maintenance in the future?
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Answer

The payment for the perpetual model is made once. In the first payment, it is included one year of free maintenance and support. After this, you will need to pay for yearly support and maintenance or use the application with no access to the latest updates or support.

I've tried to purchase, but got the error: "An error has occurred. Please contact the system administrator"
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Based on the error looks like a temporary issue with Pay Pal service. Please try again in 1 hour.
I will be notified when subscription expires?
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We notify you by email before your paid subscription expires. If you are in trial, we notify you only if you checked "Yes, add me to your mailing list" when you created your account.
I want to know if there were any discounts on a Standard Subscription.
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We are sorry but, for Standard subscription, we don't have a discount at this time. Also, I think our rate is more convenient than other alternative apps. With this subscription, you can edit your files on any platform, just by signing in inside the application.​​

I purchased from App Store and I would like a refund.
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If you have purchased from App Store and need a refund we are sorry to announce you that we have no access to your account in App Store and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: https://support.apple.com/en-us/HT204084.

I just purchased this but haven't received an email confirmation.
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If you purchased the application and you didn't receive the order confirmation email, please submit a ticket at https://www.projectplan365.com/newticket/index.

I didn't receive the invoice after payment. I purchased the app from store.
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If you have purchased the subscription from App Store, Microsoft Store or Google Play Store we cannot generate any invoice for orders because the order was not placed with us and because we have no access to your account. You will need to contact them directly to obtain the invoice. We cannot reach out to them in your behalf.​​
I bought from Microsoft store and want a refund.
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We cannot refund your money from Microsoft Store as we have no access to your account and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: Microsoft store refund

How to cancel my subscription from App Store?
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To cancel your subscription from App Store please follow the instruction from https://support.apple.com/en-us/HT202039.
How much does the Standard Subscription cost?
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To find the information about the cost for Standard Subscription, please visit our Purchase page.

How much does the Business Subscription cost?
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To find the information about the cost for Business Subscription, please visit: https://www.projectplan365.com/purchase.

How is the finish date calculated If I want to renew the same quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
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Example:

You have 5 licenses that expire on 9/21/2018.

                   On 8/21/2018 you renew the same quantity of subscriptions

                   totalQuantity = 5

                   ExpirationDate = 9/21/2019
How is the finish date calculated If I want to renew a smaller quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
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Answer
Example: 

You have 5 licenses that expire on 8/21/2019 and you renew 2 subscriptions that are assigned to Editors. 

TotalQuantity = 2 

ExpirationDate = 8/21/2020 
How is the finish date calculated If I want to renew a number greater or equal with the number of assigned Editors and the actual Standard/Business subscriptions are expired?
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Example: 

You have 5 subscriptions that expired on 8/21/2018. 

           On 9/21/2018 you renew 7 licenses. 

           totalQuantity=7 

           ExpirationDate = 9/21/2019​ 
How is the finish date calculated If I want to renew a bigger quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
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Answer
Example:

You have 5 licenses that expire on 8/21/2018

           You renew 7 licenses on 7/21/2018

           daysToAdd = (daysRemained + daysPurchased)/totalQuantity

            newExpirationDate = actualDate + daysToAdd

            daysRemained = (oldExpirationDate – actualDate) * oldQuantity

            daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days

             daysPurchased = newQuantityRenew* 365 = 7 * 365 = 2555 days

             totalQuantity = newQuantityRenew = 7

             daysToAdd = (155+ 2555) / 7 = 387 days

             newExpirationDate = 8/21/2018 + 387 days = 9/12/2019
How is the finish date calculated if I upgrade from Standard to Business Subscription?
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1. If you have less than or equal with 365  remaining days for the Standard Subscription, the finish date is calculated with the following formula:

RemaingCost = 70 - [(70/365) * RemainingDays]

DaysToAdd = RemainingCost / (199.99 / 365)

FinishDate = OldFinishDate + DaysToAdd

Example

You have 1 Standard Subscription that expires after 50 days on 10/25/2019

RemainingCost = 70 - [(70 / 365)  *  50] = 60.41

DaysToAdd  = 60.41 / 0.5479 = 110 days

FinishDate = 10/25/2019 + 110 days = 2/12/2020

2. If you have greater than 365 remaining days for the Standard Subscription, the finish date is calculated with the following formula:

TotalRemainigCost = [RemainingDays * (129.99 / 365)] + 70

DaysToAdd = TotalRemainingCost / (199.99 / 365)

FinishDate = CurrentDate + DaysToAdd

Example

You have 1 Standard Subscription that expires after 700 days on 9/24/2020

RemainingCost = [700 * (129.99 / 365)]+ 70= 319.29

DaysToAdd  = 319.29 / 0.5479 = 583 days

FinishDate = 10/25/2018 + 583 days = 5/29/2020
How is the finish date calculated if I have expired Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
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Answer
If your subscriptions expired and you want to purchase one or multiple subscriptions, the quantity in database will be the new quantity purchased and the expiration date will be after 1 year from the day you make the new purchase.

Example:

You have 5 expired licenses with expiration date on 8/21/2018.

          On 9/21/2018 you purchase 5 licenses.

          totalQuantity = 5;

          ExpirationDate = 9/21/2018​
How is the finish date calculated if I have active Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
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Answer
The finish date will be calculate like this:

           daysToAdd = (daysRemained + daysPurchased)/totalQuantity

          newExpirationDate = actualDate + daysToAdd

Example:

You have 5 licenses that expires on 8/21/2018.

               You want to purchase 2 more licenses on 7/21/2018.

               daysRemained = (oldExpirationDate – actualDate) * oldQuantity

               daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days.

               daysPurchased = newQuantityPurchased * 365 = 2 * 365 = 730 days

              totalQuantity = oldQuantity + newQuantityPurchased = 5 + 2 = 7

              daysToAdd = (155 + 730) / 7 = 126 days

              newExpirationDate = 7/21/2018 (actualDate) + 126days = 12/25/2018
Does the Enterprise license have any geographical restrictions?
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There is no geographical restriction on the Enterprise model. You can use the Enterprise license key on any Windows or Mac device.
Can one of my assigned users renew his subscription?
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Answer

If a user is assigned to a subscription owned by someone else, he cannot renew the existing subscriptions or purchase more subscriptions. 

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