FAQs Purchase Subscription

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FAQ › Sales & Billing › Category: Purchase Subscription
How to use Project Plan 365 app over different platforms and devices?
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In order to use Project Plan 365 on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Standard/Business Subscription from our website. You can purchase the Standard/Business Subscription from our Purchase page.Download and install our latest app from the Download page. In order to use the purchased subscription, just Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

How to activate the standard subscription from App Store?
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To activate the Standard Subscription from App Store follow the steps below:

  1. First please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account”).
  2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
  3. Open Project Plan 365 app.
  4. Go to menu Help – Subscriptions and click the Restore Standard Subscription.
  5. Wait for the confirmation message.
How to activate the Business Subscription from App Store?
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To activate your Business subscription from App Store, please follow the steps below:

  1. First, please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account").
  2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store).
  3. Open Project Plan 365 app.
  4. Go to menu Help – Subscription and click Restore Business Subscription.
  5. Wait for the confirmation message.
How do I start trial or purchase the Business Subscription from App Store?
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To purchase the Business Subscription from App Store, please follow the steps below:

  1. Download and install our latest Project Plan 365 application from Apple Store.
  2. Once you open the application the Get Started dialog will appear. Click on the Start your free 30 days Trial Now button.
  3. A dialog will be displayed that presents you the Project Plan 365 Subscription Plans.
  4. Click the Start Business Subscription button.
  5. Insert your Apple ID and password and then click Buy.
  6. Confirm the subscription and accept the Subscription Terms.
  7. Wait for the confirmation message.
  8. In the Sign Up to Project Plan 365 dialog, insert your email and password or Sign Up with a third party account.
  9. Click the Sign Up to Project Plan 365 button.
If I uninstall the application the subscription will be erased?
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There are three possibilities:

  1. If you purchased a subscription from our website, that subscription is assigned to your email address on which you were logged in when the payment has been done. Therefore, your subscription will remain active on your email address for 1 year.
  2. If you purchased a subscription from Apple Store, that subscription is assigned to your Apple Store account. Therefore, your subscription will remain active on your App Store account for 1 year.
  3. If you purchased a subscription from Microsoft Store, that subscription is assigned to your Microsoft Store account. Therefore, your subscription will remain active on your Microsoft Store account for 1 year.
Why has my account reverted to the trial version?
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If you have a paid Standard Subscription and you have started the Business Trial by mistake please follow these steps:

  1. Go to Online Portal.
  2. Sign In with your email and password.
  3. Then, in Account page, click on Cancel Subscription button.
  4. Sign Out and back Sign In inside application with your email and password or close and reopen the application.

You can also cancel the subscription directly from the application by clicking the Cancel Subscription button from the File menu - Account tab.

I purchased the Business subscription from Microsoft Store. How can I use this subscription on another platform or device?
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To use the Business subscription purchased from Microsoft Store on other platforms, follow the steps below:

  1. Downloadinstall and open our latest from Microsoft Store.
  2. Go to menu Help – Subscriptions.
  3. Click the Restore Business Subscription button and wait for the confirmation message.
  4. If you don’t have a Project Plan 365 account, Sign Up here.
  5. Sign In inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
  6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).
I purchased Business Subscription from App Store. How can I use this subscription on another platform or device?
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To use the Business subscription purchased from App Store on other platforms, follow the steps below:

  1. Downloadinstall and open our application from App Store.
  2. Go to menu Help – Subscriptions.
  3. Click the Restore Business Subscription button and wait for the confirmation message.
  4. If you don’t have a Project Plan 365 account, Sign Up here.
  5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
  6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).
I purchased Standard subscription from App Store. How can I use this subscription on another platform or device?
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To use the Standard subscription purchased from App Store on other platforms, follow the steps below:

  1. Downloadinstall and open our application from App Store.
  2. Go to menu Help – Subscriptions.
  3. Click the Restore Standard Subscription button and wait for the confirmation message.
  4. If you don’t have a Project Plan 365 account, Sign Up here.
  5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
  6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).
How can I use my subscription from App Store on other devices?
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To use the subscription purchased from App Store on other platforms, follow the steps below:

  1. Downloadinstall and open our application from App Store.
  2. Go to menu Help – Subscriptions.
  3. Click the Restore Standard/Business Subscription button and wait for the confirmation message.
  4. If you don’t have a Project Plan 365 account, Sign Up here.
  5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
  6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).
How do I purchase the Standard Subscription from Project Plan 365 website?
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To purchase the Standard Subscription from our website, follow the steps below:

  1. Go to our Purchase page.
  2. Press on the Buy Subscription button under the Standard Subscription.
  3. In the Sign In page, if you already have an account on our website, insert your email and password and click on the Sign In button or Sign In with a third-party account.
  4. Select the desired quantity, insert the Billing Info and Credit Card Info then click on the Place Order button.
  5. If the order was successful, you will be redirected to Thank You page and you will receive an email with the invoice attached.
  6. Download the application from our website and Sign In with your email and password in order to use the purchased subscription.
How do I start trial or purchase the Standard Subscription from App Store?
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To purchase the Standard Subscription from App Store, please follow the steps below:

  1. Download and install our latest Project Plan 365 application from Apple Store.
  2. Once you open the application the Get Started dialog will appear. Click on the Start your free 30 days Trial Now button.
  3. A dialog will be displayed that presents you the Project Plan 365 Subscription Plans.
  4. Click the Start Standard Subscription button.
  5. Insert your Apple ID and password and then click Buy.
  6. Confirm the subscription and accept the Subscription Terms.
  7. Wait for the confirmation message.
  8. In the Sign Up to Project Plan 365 dialog, insert your email and password or Sign Up with a third party account.
  9. Click the Sign Up to Project Plan 365 button.
How do I start trial or purchase the Standard Subscription from Microsoft Store?
Question Link
Answer

To purchase the Standard Subscription from Microsoft Store, please follow the steps below:

  1. Download and install our latest Project Plan 365 application from Microsoft Store.
  2. Once you open the application the Get Started dialog will appear. Click on the Start your free 30 days Trial Now button.
  3. A dialog will be displayed that presents you the Project Plan 365 Subscription Plans.
  4. Click the Start Standard Subscription button.
  5. In the dialog that appears click the Continue button and enter the Credit Card information to purchase the subscription.
  6. In the Sign Up to Project Plan 365 dialog, insert your email and password or Sign Up with a third party account.
  7. Click the Sign Up to Project Plan 365 button.
Is there an educational discount?
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If you have any question about our educational prices, please submit a ticket with your questions at Contact Support.

Can I pay the subscription with PayPal?
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Unfortunately, we do not accept PayPal payment method. We accept all the major credit cards - Visa, Master Card, American Express, Discover, Diners Club, JCB, Carte Bleue, Union Pay.

How can I purchase additional subscriptions?
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In order to purchase more subscriptions, you need to Sign In in our Portal Page, go to the Account tab and click on the “Buy more subscriptions” button. Insert the Credit Card info and Billing info and click on the “Place order” button.
After that, the subscriptions can be assigned to the team members. For more information about how to assign the purchased subscriptions, you can check our Manage Team members online help article.
How do I apply a Promotional Code for Standard Subscription? 
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To apply a promotional code, go to our Purchase page and click on the “Buy Subscription” button that is associated with the Standard SubscriptionSign In with your email and password. In the Order Info Page select the desired quantity and click on „Enter Promotional Code” label. Then insert a valid Promotional Code an click the „Apply Code” button. Make sure the promotional code has been applied. Insert the billing info and credit card info then click on the “Place Order” button.Another way to apply a promotional code is to go to Project Plan 365 Portal and Sign In with your email and password. In Account page click  the “Buy Subscription” button and follow the steps described above.Also, you can apply the promotional code directly in our Project Plan 365 app. Go to File menu – Account and click the Purchase button then follow the steps described above.

Does the Promotional Code apply to more that one subscription?
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The Promotional Code applies to the entire selected quantity of subscriptions.
I’ve applied a Promotional Code but it doesn’t work.
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The possible reasons why the code could not be applied are:

  • you entered an inexistent promotional code;
  • you entered an expired promotional code;
  • you entered a promotional code for a different product or subscription;
  • you have already applied a promotional code for the current purchase.

If it still does not work, please contact us.

Is the "Complete Editor Universal Platform" licensed separately or is it included in the Business Plan?
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If you already purchased the "Standard" subscription, you only need to pay the difference in order to upgrade to "Business" Subscription. Please know that the "Complete Editor" subscription is now the "Standard" subscription.

How to enter my region to be able to purchase if I'm not in USA?
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The prices from our Purchase page depend on the region your device is set to. In order to have the prices correspond to you location please change the Region of your device from the System Settings.
Can I change the price in Malaysian Ringgit?
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The prices on our website are in dollars but if you have your credit card in another currency, the conversion should make automatically when you purchase.
Where can I find all my previous orders?
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To see all your previous orders, please go to Project Plan 365 Portal – “Billing” tab and in the “Your Orders” section you will find all your previous orders. Note that only Admins can access the “Billing” tab.
Will the credit card be stored after I purchase a subscription?
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Yes, the credit card information will be stored after purchasing a subscription.
With the Standard Plan, do I have an unlimited amount of projects?
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With the Standard subscription you can create as many projects as you like and you have the option to save them either locally on your device or on one of the supported cloud locations.
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