FAQs Purchase Subscription

Account

Sales & Billing

How do I...?

Other

Browse by Category

Purchase Subscription
Renew Subscription
Upgrade Subscription
Cancel Subscription
Invoice
Refund
All FAQs
FAQ › Sales & Billing › Category: Purchase Subscription
How to buy the Project Plan 365?
Question Link
Answer
To purchase the Project Plan 365 app, please go to our Purchase page.
Do I need to purchase a subscription for each user?
Question Link
Answer

You need to purchase a subscription for each user that needs to edit the file (each Editor in your organization). For Read-Only team members, you don’t need to purchase a subscription. Please note that it is forbidden for multiple users to use the same account.

Why is my restore subscription button grayed out?
Question Link
Answer
If the Restore Subscription button is grayed out it means that the subscription from App Store has already been restored.
I purchased Complete Editor subscription from App Store. How can I use this subscription on other platform or device?
Question Link
Answer

If you have bought your subscription from App Store and want to use it on other devices please make sure you downloaded and installed our latest application from App Store.
1. Open the application.
2. Go to menu Help-Subscriptions.
3. Press on Restore Complete Editor Subscription.
4. Wait for the confirmation message.
5. If you don’t have a Project Plan 365 account, Sign Up on our Online Portal page.
6. Sign In with your email and password inside the application in order to copy the subscription information from App Store to your Project 365 account.
7. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page.
8. Then Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button). 

How much does a subscription cost?
Question Link
Answer

You can find the cost for Standard/Business Subscription in our Purchase page.

Why I cannot purchase from Microsoft Store?
Question Link
Answer

If you cannot purchase from Microsoft Store please download and install our latest application from our website: Download Project Plan 365. Then proceed with the purchase from our website directly: Purchase Project Plan 365.

What subscription do I need to edit and save the file?
Question Link
Answer

To edit and save .mpp files you can purchase the Standard Subscription or the Business Subscription from our Purchase page.

What is the cost of the software in Canadian Dollars?
Question Link
Answer
The Project Plan 365 costs are in US dollars and the costs can be found at https://www.projectplan365.com/purchase/.
What does the “CO-TERM” functionality do?
Question Link
Answer
The “CO-TERM” functionality automatically calculates the finish date for your subscriptions in order to have for all the purchased subscriptions the same expiration date.
What are the Co-Terms for Business Subscription?
Question Link
Answer

To find out the CO-TERMs for Business Subscription please read the CO-TERM article.

We have been attempting to purchase but the online system is failing to let us process the purchase, with message of "Invalid Requested Domain".
Question Link
Answer
Please clear your browser cache and try again.​
On what platforms can I use the perpetual license?
Question Link
Answer
The perpetual licenses can be used only on Mac and Windows devices.
Is there a number I can call to get licensing information?
Question Link
Answer
If you have any question about your license, please submit a ticket with your questions at Contact Support.
If I buy the perpetual model and do not sign up for maintenance and support will the product still work?
Question Link
Answer
If you buy the perpetual model but do not pay for maintenance and support you will still be able to use the product but will not get access to latest releases or support unless the product is repurchase at full price.
If I buy the perpetual model will I pay only for support and maintenance in the future?
Question Link
Answer

The payment for the perpetual model is made once. In the first payment, it is included one year of free maintenance and support. After this, you will need to pay for yearly support and maintenance or use the application with no access to the latest updates or support.

I've tried to purchase, but got the error: "An error has occurred. Please contact the system administrator"
Question Link
Answer
Based on the error looks like a temporary issue with Pay Pal service. Please try again in 1 hour.
I want to know if there were any discounts on a Standard Subscription.
Question Link
Answer

We are sorry but, for Standard subscription, we don't have a discount at this time. Also, I think our rate is more convenient than other alternative apps. With this subscription, you can edit your files on any platform, just by signing in inside the application.​​

I just purchased this but haven't received an email confirmation.
Question Link
Answer

If you purchased the application and you didn't receive the order confirmation email, please submit a ticket at https://www.projectplan365.com/newticket/index.

How much does the Standard Subscription cost?
Question Link
Answer

To find the information about the cost for Standard Subscription, please visit our Purchase page.

How much does the Business Subscription cost?
Question Link
Answer

To find the information about the cost for Business Subscription, please visit: https://www.projectplan365.com/purchase.

How is the finish date calculated If I want to renew the same quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
Question Link
Answer
Example:

You have 5 licenses that expire on 9/21/2018.

                   On 8/21/2018 you renew the same quantity of subscriptions

                   totalQuantity = 5

                   ExpirationDate = 9/21/2019
How is the finish date calculated If I want to renew a smaller quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
Question Link
Answer
Example: 

You have 5 licenses that expire on 8/21/2019 and you renew 2 subscriptions that are assigned to Editors. 

TotalQuantity = 2 

ExpirationDate = 8/21/2020 
How is the finish date calculated If I want to renew a number greater or equal with the number of assigned Editors and the actual Standard/Business subscriptions are expired?
Question Link
Answer
Example: 

You have 5 subscriptions that expired on 8/21/2018. 

           On 9/21/2018 you renew 7 licenses. 

           totalQuantity=7 

           ExpirationDate = 9/21/2019​ 
How is the finish date calculated If I want to renew a bigger quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
Question Link
Answer
Example:

You have 5 licenses that expire on 8/21/2018

           You renew 7 licenses on 7/21/2018

           daysToAdd = (daysRemained + daysPurchased)/totalQuantity

            newExpirationDate = actualDate + daysToAdd

            daysRemained = (oldExpirationDate – actualDate) * oldQuantity

            daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days

             daysPurchased = newQuantityRenew* 365 = 7 * 365 = 2555 days

             totalQuantity = newQuantityRenew = 7

             daysToAdd = (155+ 2555) / 7 = 387 days

             newExpirationDate = 8/21/2018 + 387 days = 9/12/2019
How is the finish date calculated if I upgrade from Standard to Business Subscription?
Question Link
Answer
1. If you have less than or equal with 365  remaining days for the Standard Subscription, the finish date is calculated with the following formula:

RemaingCost = 70 - [(70/365) * RemainingDays]

DaysToAdd = RemainingCost / (199.99 / 365)

FinishDate = OldFinishDate + DaysToAdd

Example

You have 1 Standard Subscription that expires after 50 days on 10/25/2019

RemainingCost = 70 - [(70 / 365)  *  50] = 60.41

DaysToAdd  = 60.41 / 0.5479 = 110 days

FinishDate = 10/25/2019 + 110 days = 2/12/2020

2. If you have greater than 365 remaining days for the Standard Subscription, the finish date is calculated with the following formula:

TotalRemainigCost = [RemainingDays * (129.99 / 365)] + 70

DaysToAdd = TotalRemainingCost / (199.99 / 365)

FinishDate = CurrentDate + DaysToAdd

Example

You have 1 Standard Subscription that expires after 700 days on 9/24/2020

RemainingCost = [700 * (129.99 / 365)]+ 70= 319.29

DaysToAdd  = 319.29 / 0.5479 = 583 days

FinishDate = 10/25/2018 + 583 days = 5/29/2020
« Previous1…3456Next »
Contact
Chat