FAQs Renew Subscription

Browse by Category

FAQ › Sales & Billing › Category: Renew Subscription
How is the finish date calculated If I want to renew a bigger quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
Question Link
Answer
Example:

You have 5 licenses that expire on 8/21/2018

           You renew 7 licenses on 7/21/2018

           daysToAdd = (daysRemained + daysPurchased)/totalQuantity

            newExpirationDate = actualDate + daysToAdd

            daysRemained = (oldExpirationDate – actualDate) * oldQuantity

            daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days

             daysPurchased = newQuantityRenew* 365 = 7 * 365 = 2555 days

             totalQuantity = newQuantityRenew = 7

             daysToAdd = (155+ 2555) / 7 = 387 days

             newExpirationDate = 8/21/2018 + 387 days = 9/12/2019
How is the finish date calculated if I upgrade from Standard to Business Subscription?
Question Link
Answer
1. If you have less than or equal with 365  remaining days for the Standard Subscription, the finish date is calculated with the following formula:

RemaingCost = 70 - [(70/365) * RemainingDays]

DaysToAdd = RemainingCost / (199.99 / 365)

FinishDate = OldFinishDate + DaysToAdd

Example

You have 1 Standard Subscription that expires after 50 days on 10/25/2019

RemainingCost = 70 - [(70 / 365)  *  50] = 60.41

DaysToAdd  = 60.41 / 0.5479 = 110 days

FinishDate = 10/25/2019 + 110 days = 2/12/2020

2. If you have greater than 365 remaining days for the Standard Subscription, the finish date is calculated with the following formula:

TotalRemainigCost = [RemainingDays * (129.99 / 365)] + 70

DaysToAdd = TotalRemainingCost / (199.99 / 365)

FinishDate = CurrentDate + DaysToAdd

Example

You have 1 Standard Subscription that expires after 700 days on 9/24/2020

RemainingCost = [700 * (129.99 / 365)]+ 70= 319.29

DaysToAdd  = 319.29 / 0.5479 = 583 days

FinishDate = 10/25/2018 + 583 days = 5/29/2020
How is the finish date calculated if I have expired Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
Question Link
Answer
If your subscriptions expired and you want to purchase one or multiple subscriptions, the quantity in database will be the new quantity purchased and the expiration date will be after 1 year from the day you make the new purchase.

Example:

You have 5 expired licenses with expiration date on 8/21/2018.

          On 9/21/2018 you purchase 5 licenses.

          totalQuantity = 5;

          ExpirationDate = 9/21/2018​
How is the finish date calculated if I have active Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
Question Link
Answer
The finish date will be calculate like this:

           daysToAdd = (daysRemained + daysPurchased)/totalQuantity

          newExpirationDate = actualDate + daysToAdd

Example:

You have 5 licenses that expires on 8/21/2018.

               You want to purchase 2 more licenses on 7/21/2018.

               daysRemained = (oldExpirationDate – actualDate) * oldQuantity

               daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days.

               daysPurchased = newQuantityPurchased * 365 = 2 * 365 = 730 days

              totalQuantity = oldQuantity + newQuantityPurchased = 5 + 2 = 7

              daysToAdd = (155 + 730) / 7 = 126 days

              newExpirationDate = 7/21/2018 (actualDate) + 126days = 12/25/2018
Can one of my assigned users renew his subscription?
Question Link
Answer

If a user is assigned to a subscription owned by someone else, he cannot renew the existing subscriptions or purchase more subscriptions. 

What does the “Renew Standard Subscription” functionality do?
Question Link
Answer
The “Renew Standard Subscription” allows the owner of the organization to renew all the Standard Subscriptions.
Can I renew a smaller number of subscriptions?
Question Link
Answer
You cannot renew a smaller number of subscriptions than the existing number of Editors in your organization. If you want to renew a smaller number of subscriptions, change the role for some Editors to Read-Only.
What does the “Renew Business Subscription” functionality do?
Question Link
Answer
The “Renew Business Subscription” allows the owner of the organization to renew all the Business Subscriptions.
Contact
Chat