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FAQ › Account › Category: Forgot password
How do I change the password for my account?
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To change the password for your account, go to our Project Plan 365 Portal and Sign In with your email and password. In Account page, click on the Change Password link. Or you can change it from our app by going to File menu – Account – Account Information and click Change Password button. Insert the old password and the new password and click on the Change Password button. A message will appear saying : “Your password was updated”.

What does the “Change Password” functionality do?
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The “Change Password” functionality allows you to change the password for your account from Account page in our Online Portal or from our app.

What is password?
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A password is a basic security mechanism used to restrict access to a system or service.
How do I set the password for my account?
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To set the password for your account, go to our Project Plan 365 Portal and Sign In with your email and password. In Account page click on the Set Password button. Insert the password and click on the Set Password button. A message will appear under Change Password link: “Your password was updated”.

I'm trying to reset password and the system doesn't recognize the validation code
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Please make sure there were not extra characters/spaces added when copying the code. The code expires after 15 min so you will need to submit another request if 1st was longer than that.

How can I reset my password?


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If you forgot your password for your account, go to our Forgot Password page and insert your email address. You will receive a code on your email. Insert the code and the new password for your account.

Why do I need to set the password for my account?
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Because you Sign Up with a third-party account, in our database you don’t have a password set to your account. After you set the password to your account, next time you can simply Sign In with your email and password in Project Plan 365 Portal without a third-party account.
What does the “Set Password” functionality do?
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Once you Sign Up with a third-party account in our Project Plan 365 Portal, you don’t have a specific password in our database. The “Set Password” functionality allows you to set a password for your account.
What does the “Forgot Password” functionality do?
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The “Forgot Password” functionality allows you to set a new password for your account if you forgot the existing one.
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