FAQs Trial Info

Browse by Category

FAQ › Account › Category: Trial Info
How to start a Business Trial using Apple Pay?
Question Link
Answer
How to start a Business Trial using Apple Pay?
How to start a Business Trial using a standard credit card?
Question Link
Answer

To start the Business Trial using a credit card, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Business Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and a valid credit card number then click on the “Start trial” button for your 30-day Standard Trial to start.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How to start a Business Trial using Google Pay?
Question Link
Answer
To start the Business Trial using Google Pay, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Business Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, click on the Google Pay option, confirm the payment by clicking on the Pay button for your 30-day Standard Trial to start.Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.
Can I experience collaborative mode during the trial period?
Question Link
Answer

In order to evaluate the real-time collaboration feature, please start a 30 days Business Trial on our Project Plan 365 Free Trial page by clicking on the “Start free trial” button. Then, Sign In with your email and password inside the Project Plan 365 app and open a file previously saved in My Projects - Drive 365 cloud service. Then, enable the Collaboration by going to menu Share – Real-Time Collaboration.

How do I start a 30-Day Business Trial?
Question Link
Answer

To start the Business Trial, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Business Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 30-day Standard Trial to start. In Account and Billing pages you will see the details about the Business Trial. After this, you can invite other Team Members to join your organization in Team Members page.

In order to use the Business Trial features, download and install our latest application from our website https://www.projectplan365.com/download/. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How to start a Standard Trial using Apple Pay?
Question Link
Answer
To start the Standard Trial using Apple Pay, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, click on the Apple Pay option, confirm the payment by clicking on the Pay button for your 30-day Standard Trial to start.Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.
How to start a Standard Trial using Google Pay?
Question Link
Answer
To start the Standard Trial using Google Pay, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, click on the Google Pay option, confirm the payment by clicking on the Pay button for your 30-day Standard Trial to start.Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.
How to start a Standard Trial using a standard credit card?
Question Link
Answer
To start the Standard Trial using a credit card, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and a valid credit card number then click on the “Start trial” button for your 30-day Standard Trial to start.Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.
Can I use Project Plan 365 without paying anything?
Question Link
Answer

You can use our application in "Free Read-Only" mode to open and view the .MPP files or you can start a 30-Days free Trial in order to have access to the fully functional product.

To start the Standard Trial, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 30-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expire.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I start a 30-Day Standard Trial?
Question Link
Answer

To start the Standard Trial, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and add a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 30-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.

In order to use the Standard Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

I just started a Business trial. Can I use the trial period on a Windows Server?
Question Link
Answer
Yes, you can use the Business trial on Windows Server by signing in with your email and password inside the Project Plan 365 application (look upper right corner for the Sign In button).
I just started a Standard trial. Can I use the trial period on a Windows Server?
Question Link
Answer
Yes, you can use the Standard trial on Windows Server by signing in with your email and password inside the Project Plan 365 application (look upper right corner for the Sign In button).
How many users can I add in my team while in Business Trial Subscription?
Question Link
Answer

If you previously purchased the Standard Subscription and started a Business Trial Subscription, you can assign the same amount of Editors in your team as the quantity of purchased subscriptions. You can assign as many Read-Only users as you need. If you didn’t purchased any subscription yet, you can assign as many team members as you need in your team.

Note: Your card will be automatically debited for the number of assigned subscriptions during the trial period only if you don’t cancel Auto-Renewal before your trial expires.

How do I start 30 days Business Trial if I purchased the Standard Subscription?
Question Link
Answer

If you purchased the Standard subscription, to start 30 days Business Trial, please Sign In with your email and password in Project Plan 365 Portal and in Account page click on the Start 30 days Business Trial button.

After this, you can invite other Team Members to join your organization in Team page and you can insert the Business Name in Account page.

In order to use the Business Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Why has my account reverted to the trial version?
Question Link
Answer

If you have a paid Standard Subscription and you have started the Business Trial by mistake please follow these steps:

  1. Go to Online Portal.
  2. Sign In with your email and password.
  3. Then, in Account page, click on Cancel Subscription button.
  4. Sign Out and back Sign In inside application with your email and password or close and reopen the application.

You can also cancel the subscription directly from the application by clicking the Cancel Subscription button from the File menu - Account tab.

How can I cancel my trial on Project Plan 365?
Question Link
Answer

There are three possibilities:

  1. If you started the trial period from our website and you didn’t cancel your Auto-Renewal, before your Standard/Business Trial expires you will be automatically charged. If you want to cancel the Auto-Renewal, please follow the steps from the Cancel Subscription Online Help Article.
  2. If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
  3. To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
Will I be charged after the trial subscription expires?
Question Link
Answer

There are three possibilities:

  1. If you started the trial period from our website and you didn’t cancel your Auto-Renewal, before your Standard/Business Trial expires you will be automatically charged. If you want to cancel the Auto-Renewal, please follow the steps from the Cancel Subscription Online Help Article.
  2. If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
  3. To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
Why was I charged 1$ when I started a free trial?
Question Link
Answer
You may see a $1 pending charge on your bank statement when you start a Standard or Business Trial for Project Plan 365 as part of our card authorization process. This is a temporary authorization charge and it will disappear from your statement.Our payment processor may send a request to the issuing bank a $1 authorization to verify that the card is valid and the bank will allow it to be authorized.
What happens if I don’t add card information when starting a trial?
Question Link
Answer
If you skip adding card information when Signing Up to Project Plan 365 your account will be in Free Read-Only Mode. In order to be able to use the Standard or Business trial features please add the required information to start a trial. Click here to learn more about how to start a Standard Trial or a Business Trial. You can always cancel Auto-Renewal so you wouldn’t be charged when the trial period expires.
Can I start a trial without adding my card information?
Question Link
Answer
Please know that the credit card is required when starting a trial but if you want you can cancel the Auto-Renewal so you won't be automatically charged at the end of it.If you have any other questions about starting a trial without a credit card, please submit an online ticket with your request at our Support.
Will I be able to use the application after the trial expires?
Question Link
Answer

If you canceled Auto-Renewal and  the trial expires, you can use the application in Free Read-Only mode. This means that you can open and view the project files.

I upgraded to Business Trial and I would like to cancel the Standard Trial before it kicked in at the end of the 30 days trial.
Question Link
Answer

On our website, once you upgraded to Business Trial Subscription, you won't be separately charged after your Standard Trial Subscription expires. Your Standard Trial is automatically connected to the Business Trial.

Why can’t I see the “Cancel Subscriptions” button?
Question Link
Answer
There are 2 possibilities why you can’t see the “Cancel Subscription” button:
  1. You are not the owner of the account or don’t have Admin rights.
  2. You already canceled Auto-Renewal for your trial account.
If you have any questions about the Auto-Renewal for your trial account, please submit an online ticket with your request at our Support.
How to enable Auto-Renewal after I canceled it?
Question Link
Answer
Please submit an online ticket with your request at our Support.
Can I completely cancel my trial?
Question Link
Answer
If you canceled the Auto-Renewal of you Trial and want your account to be inactive please submit an online ticket with your request at our Support.
Contact
Chat