If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

1. Make sure you downloaded and installed our latest application from App Store.
2. Open application.
3. Go to menu “Help” – “Subscriptions”.
4. Press on “Restore Business Subscription”.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.

If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

1. Make sure you downloaded and installed our latest application from App Store.
2. Open the application.
3. Go to menu “Help” – “Subscriptions”.
4. Click on “Restore Standard Subscription”.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.

If you previously purchased the Standard Subscription and started a Business Trial Subscription, you can assign the same amount of Editors in your team as the quantity of purchased subscriptions. You can assign as many Read-Only users as you need. If you didn’t purchased any subscription yet, you can assign as many team members as you need in your team.

Note: Your card will be automatically debited for the number of assigned subscriptions during the trial period only if you don’t cancel Auto-Renewal before your trial expires.

In order to use Project Plan 365 on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Standard/Business Subscription from our website. You can purchase the Standard/Business Subscription from our Purchase page.Download and install our latest app from the Download page. In order to use the purchased subscription, just Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

To activate the Standard Subscription from App Store follow the steps below:

1. First please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Plan 365 app.
4. Go to menu Help – Subscriptions and click the Restore Standard Subscription.
5. Wait for the confirmation message.

To activate your Business subscription from App Store, please follow the steps below:

1. First, please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account").
2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store).
3. Open Project Plan 365 app.
4. Go to menu Help – Subscription and click Restore Business Subscription.
5. Wait for the confirmation message.

If you purchased the Standard subscription, to start 30 days Business Trial, please Sign In with your email and password in Project Plan 365 Portal and in Account page click on the Start 30 days Business Trial button.

After this, you can invite other Team Members to join your organization in Team page and you can insert the Business Name in Account page.

In order to use the Business Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

To change the quantity for your subscriptions, follow the steps below:

1. Sign In with your email and password in our Portal page.
2. In Billing tab, click on the Change Quantity button.
3. A pop-up dialog will appear where you have to select the desired quantity and then click on the Change Quantity button.

Clicking on More option from the quantity dropdown, will redirect you to Purchase Project Plan 365 One Year Subscription page from where you will need to select the quantity before clicking on the Place Order button.Note that you cannot choose a quantity less than the number of assigned Editor roles in your team.

If you have a paid Standard Subscription and you have started the Business Trial by mistake please follow these steps:

1. Go to Online Portal.
2. Sign In with your email and password.
3. Then, in Account page, click on Cancel Subscription button.
4. Sign Out and back Sign In inside application with your email and password or close and reopen the application.

You can also cancel the subscription directly from the application by clicking the Cancel Subscription button from the File menu - Account tab.

To use the Standard subscription purchased from App Store on other platforms, follow the steps below:

1. Download, install and open our application from App Store.
2. Go to menu Help – Subscriptions.
3. Click the Restore Standard Subscription button and wait for the confirmation message.
4. If you don’t have a Project Plan 365 account, Sign Up here.
5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).

There are three possibilities:

1. If you started the trial period from our website and you didn’t cancel your Auto-Renewal, before your Standard/Business Trial expires you will be automatically charged. If you want to cancel the Auto-Renewal, please follow the steps from the Cancel Subscription Online Help Article.
2. If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
3. To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.

To use the subscription purchased from App Store on other platforms, follow the steps below:

1. Download, install and open our application from App Store.
2. Go to menu Help – Subscriptions.
3. Click the Restore Standard/Business Subscription button and wait for the confirmation message.
4. If you don’t have a Project Plan 365 account, Sign Up here.
5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).

There are three possibilities:

1. If you started the trial period from our website and you didn’t cancel your Auto-Renewal, before your Standard/Business Trial expires you will be automatically charged. If you want to cancel the Auto-Renewal, please follow the steps from the Cancel Subscription Online Help Article.
2. If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
3. To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.

If you canceled Auto-Renewal and  the trial expires, you can use the application in Free Read-Only mode. This means that you can open and view the project files.

On our website, once you upgraded to Business Trial Subscription, you won't be separately charged after your Standard Trial Subscription expires. Your Standard Trial is automatically connected to the Business Trial.

The reason why your account is in Free Read-Only Mode is because when you Signed Up to Project Plan 365 you probably didn’t add billing information and didn’t actually start a Standard or Business Trial. To start a 30-day free trial please add your card information by following the steps from Sign Up to Project Plan 365 Online Help Article.

Note: Please know that you can always cancel Auto-Renewal so you wouldn’t be charged when the trial period expires.

1. You are not the owner of the account or don’t have Admin rights.
2. You already canceled Auto-Renewal for your trial account.