FAQs Account

Account

Sales & Billing

How do I...?

Other

Browse by Category

Sign In/Activation issue
Subscription Info
Trial Info
Forgot password
All FAQs
FAQ › Category: Account
Is my trial canceled if I stop auto-renewal?
Question Link
Answer
If you decide to cancel the Auto-Renewal so you won’t be automatically charged at the end of your 30-day free trial, you will still be able to use the trial.
How do I Sign Up with a Microsoft account?
Question Link
Answer
To Sign Up with a Microsoft account, go to our Sign Up page and click on the Sign Up with Microsoft button. Insert your email address and password. You will receive an email with details about your account. Now you have a 30 days Standard free trial. 
How do I Sign In with Microsoft inside Project Plan 365 application?
Question Link
Answer
In order to Sign In with your Microsoft account inside Project Plan 365 application, open the application and look upper right corner for the Sign In button or go to the backstage menu File - Account and click the Sign In button. Click on the “Sign In with Microsoft” button. A pop-up dialog will appear where you need to type your Microsoft email address and password and click on the “Sign In” button.
Do I need a Microsoft email in order to Sign Up with Microsoft?
Question Link
Answer
Your Microsoft account needs an email address attached in order to use the “Sign Up with Microsoft” functionality. Note that you have to be Admin of the active directory in order to set the email. For more information about how to set the email for your Microsoft account, please check the step by step section in the “Sign In with Microsoft” funk article.
Do I need a Microsoft email in order to Sign In with Microsoft?
Question Link
Answer
Your Microsoft account needs an email address attached in order to use the “Sign In with Microsoft” functionality. Note that you have to be Admin of the active directory in order to set the email. For more information about how to set the email for your Microsoft account, please check the step by step section in the “Sign In with Microsoft” funk article.
What does the “Sign Up with Microsoft” functionality do?
Question Link
Answer

The “Sign Up with Microsoft” functionality allows you to create an account on our website and start a trial to evaluate our Project Plan 365 app, using your Microsoft account.

Note that your Microsoft account needs an email address attached in order to create a Project Plan 365 account.

What does the “Sign In with Microsoft” functionality do?
Question Link
Answer
The “Sign In with Microsoft” functionality allows you to Sign In with your Microsoft email and password in our Project Plan 365 Portal and to activate the purchased subscription inside the Project Plan 365 app.
I renew my Standard Subscription from App Store. How can I update my Project 365 account info?
Question Link
Answer
If you have renewed your subscription and the data has not been updated into the application please follow the steps below: 
1. Make sure you downloaded and installed our latest application from App Store. 
2. Open the application. 
3. Go to menu “Help” – “Subscriptions”. 
4. Click on “Restore Standard Subscription”. 
5. Wait for the confirmation message. 
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.  
How to activate Standard Subscription from App Store?
Question Link
Answer
To activate the Standard Subscription from App Store follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Viewer 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription”.
5. Wait for the confirmation message.
How to activate the subscription from App Store?
Question Link
Answer
To activate your subscription from App Store, please follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Plan 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription” or “Restore Business Subscription” based on what subscription you purchased.
5. Wait for the confirmation message.
I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
Question Link
Answer

For the data from your account to be updated after you renew your subscription please follow the steps below:1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu "Help" - "Subscriptions".
4. Click the "Start Standard Subscription" button.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

Why do I have a strange email associated with my Project Plan 365 account?
Question Link
Answer
If you see a strange email address associated with your account and it ends with "@privaterelay.appleid.com", this is because when you signed up with Apple, you chose the “Hide My Email” option. In this case, Apple generates a random – but real and verified – email address for our app.  
How do I set the password for my account that was created by someone else?
Question Link
Answer
Once a new account was created for you and you received an invitation link, you must click the “Activate account” button from the e-mail in order to set your password and activate your account. 
How do I upgrade to Business trial?
Question Link
Answer
In order to Upgrade to Business trial, please Sign In with your email and password in our Portal page and in Account menu click on “Upgrade to Business Trial” button.
I just signed up, how can I start using the software now?
Question Link
Answer

Please Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

Where is the license/registration key?
Question Link
Answer

If you have bought a subscription from our website and inside the application it still states you are still in trial or Free Read-Only mode, please Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).  

How to Sign In inside Project Plan 365 application?
Question Link
Answer

To Sign In inside Project Plan 365, open the application and look upper right corner for the Sign In button or go to the backstage menu File - Account and click the Sign In button. Insert your Project Plan 365 email address and password or Sign In with a third-party account (Apple, Google, Microsoft, LinkedIn). 

I have already purchased but my subscription shill shows up as expired.
Question Link
Answer

If you have already purchased but your subscription still shows up as a trial, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab – Account Information subtab and click on the “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.

I have already purchased but my subscription still shows up as a trial.
Question Link
Answer

If you have already purchased but your subscription still shows up as expired, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab –Account Information subtab and click on the “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.

How do I restore the subscription inside Project Plan 365 app?
Question Link
Answer

To restore the subscription in Project Plan 365 app, please go to menu File - Account – Account Information and click on the Restore Subscription button.

I have changed my laptop, how can I migrate my license?
Question Link
Answer

If you have purchased the Enterprise license from our website and want to use it on another device, please download and install our latest application from our Download page. Open the application and go to Help menu– About (or File menu – Account - About), and click the Enter Product key button .

Where to enter the license key?
Question Link
Answer

To enter the license key, go to menu Help – About (or File menu – Account - About), and click the Enter Product key button. Insert the license key and click the Register button. Please note that if you purchased the Standard or Business Subscription for Project Plan 365 app, you don't need a license key, just Sign In with your email and password inside Project Plan 365 app. The license key can be used only for local installed application on Mac and Windows devices.  

How do I change the password for my account?
Question Link
Answer

To change the password for your account, go to our Project Plan 365 Portal and Sign In with your email and password. In Account page, click on the Change Password link. Or you can change it from our app by going to File menu – Account – Account Information and click Change Password button. Insert the old password and the new password and click on the Change Password button. A message will appear saying : “Your password was updated”.

What does the “Change Password” functionality do?
Question Link
Answer

The “Change Password” functionality allows you to change the password for your account from Account page in our Online Portal or from our app.

How to change the Business Name?
Question Link
Answer

In order to change the name of your organization, Sign In with your email and password in Online Portal, then in Account page insert the new name in the Business Name field. You can also change it directly from our Project Plan 365 app. Go to File menu – Account tab – Organization Information and click the Global Settings button. In Global Settings dialog (click any tab) type the new name in the Business Name field.

« Previous12345…7Next »
Contact
Chat