FAQs Account
Browse by Category
FAQ › Category: Account
How to activate the subscription on iOS device?
How to activate the subscription on iOS device?
Question Link
Question Link
Answer
To activate the subscription on iOS device please follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open Settings, Click on iTunes & App Store and on Apple ID check your email address).
2. Go inside the application and in menu Help – Register press on the Manage Apple Store Subscription button.
3. Press on the Restore Editor Subscription button.
4. Wait for the confirmation message.
Why is the Business edition not supporting the mobile platforms?
Why is the Business edition not supporting the mobile platforms?
Question Link
Question Link
Answer
The Business Subscription is available for iOS devices. On Android devices, you can Sign In with your email and password, but the real-time collaboration and the master project and subprojects features are not available at this point.
Why can I not edit if I did pay?
Why can I not edit if I did pay?
Question Link
Question Link
Answer
If you have paid from a Store and cannot edit or use the application please follow the activation specific steps for the Store from which you have bought the subscription. If you purchased from our website, please Sign In with your email and password inside the application.
Could you please extend my trial period?
Could you please extend my trial period?
Question Link
Question Link
Answer
Please submit an online ticket with your request at https://www.projectplan365.com/newticket.
How long is the trial period?
How long is the trial period?
Question Link
Question Link
Answer
The trial period is 30 days.
The trial offers the same functionalities like the purchased application?
The trial offers the same functionalities like the purchased application?
Question Link
Question Link
Answer
The trial offers the same functionalities like the purchased application.
