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FAQ › Category: Account
Any team member can change the Business Name?
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Only the owner of the organization and other Admin users can change the business name. 

What does the “Change Business Name” functionality do?
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The “Change Business Name” functionality allows you to change the name of your organization from Online Portal or directly from our app.

What is Free trial?
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Free trial represents a period of time in which the user has full access of the product with no hidden cost.
What is Trial 30 days?
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Trial 30 days represents a period of time in which the user has full access of the product.
What is Privacy info?
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Privacy info or data privacy refers to personal information stored on computer systems.
What is Terms and conditions?
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Terms and conditions are general and special arrangements, specifications and standards that form an integral part of an agreement or contract.
What does the “Log Off” functionality do?
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The “Log Off” functionality closes off one’s access to an account after having previously logged in (e.g. as it is in the case of a cloud storage provider).
What is email address?
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An email address is a unique identifier for an email account.
What are credentials?
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Credentials refer to the verification of identity or tools for authentication.
What is authenticate?
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To Authenticate is an action made by users to prove their access rights and identify.
What is Integration with third parties?
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Integration with third parties refers to a process that aims to stitch together different subsystems in order to combine a software with their own architecture.
What is License key?
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A license key is a data string that verifies authorized software product access.
What is Subscription start date?
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Subscription start date is the date when the payed product becomes active.
What is Subscription end date?
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Subscription end date is the date when the payed product becomes inactive.
What is password?
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A password is a basic security mechanism used to restrict access to a system or service.
What is restore subscription?
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Restore subscription is a service that allows the user to use the purchased product on other platforms without being charged.
How do I delete my account?
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To delete your account, please contact our Support Team.
Where is the Sign Out button inside the application?
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In order to Sign Out from the application, go to menu File-Account and click on the Sign Out button. Another way is to click on the dropdown arrow near your email address in the top right corner, then click Sign Out.
I tried to restore my subscription, but it doesn’t work.
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If you still have trouble restoring your subscription, please contact us.
How do I set the password for my account?
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To set the password for your account, go to our Project Plan 365 Portal and Sign In with your email and password. In Account page click on the Set Password button. Insert the password and click on the Set Password button. A message will appear under Change Password link: “Your password was updated”.

How to cancel the Business Trial Subscription and revert to Standard Subscription?


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To revert to Standard Subscription after you started the Business trial please follow these steps:
1. Go to Online Portal.
2. Sign In with your email and password.
4. In Account page, click on Cancel Subscription button.
5. Sign Out and back Sign In inside application with your email and password.

What does the “Help” button in the Register dialog do?
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The “Help” button in the Register dialog redirects you to the “Registration” article in our Online Help page.
How can I download the updated app?
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To download the latest version of Project Plan 365 please go to the https://www.projectplan365.com/download/ page - select the Platform and click on Download Project Plan 365 button. You will be redirected to the “Thank you for Downloading the Project Plan 365” page and the download will begin. If the download doesn’t begin, click on “Click here to try again” link. After that, follow the “Download Instructions” from the “Thank you for downloading Project Plan 365” page in order to locate the installer.

How do I unsubscribe from your newsletter?
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To stop receiving commercial and marketing related messaged from us, go to our Unsubscribe from Emails page, enter your email address and click "Unsubscribe".
How do I subscribe to your newsletter?
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There are two ways to subscribe to our newsletter:

            1. Go to our Project Plan 365 website, scroll down until you reach to the bottom of the page and type your email address in the “Subscribe to our Newsletter” box. After that, press on the “Send” icon and “Thank you for subscribing” message will appear;

            2. Go to our Online Portal page, click on the “Sign Up for Project Plan 365” button, type your email address and password to create an account, check the “Yes, add me to your mailing list” option and the click on “Sign Up” button.
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