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What is the difference between Complete Editor and Advanced Viewer?
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The difference between Complete Editor and Advanced View Only subscriptions is that with the Complete Editor subscription you have access to edit and save your projects and with the Advanced View Only subscription you are allowed to open and view the projects.
In how many formats I can import my file?
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Our application allows you to import files from Excel, SmartSheet, XML, Xmind and MindManager.
I need to see the cost instead of hours in the Task Usage view.
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We are sorry but it isn’t possible to add the cost in the right side of the Task Usage view at the moment.
How can I show the Resource Initials next to the bars?
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In order to add the Resource initials in the Gantt Chart, go to the Format menu – Bar styles, select the Text tab, chose in which side of the Gantt Chart you want to display the Resource name initials and select the “Resource Initials” field. Press “OK” and the Resource Initials will be displayed in the Gantt Chart.
How to save a project file to Google Drive?
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To save a file to Google Drive, go to the File menu, then click Save As (also click the Other locations dropdown if on Mac), then select the Google Drive cloud. Type in a name for your file and press Save. 

How to save a project file to Dropbox?
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To save a file to Dropbox, go to the File menu, then click Save As ( also click the Other locations dropdown if on Mac), then select the Dropbox cloud. Type in a name for your file and press Save.

How do I open a password protected subproject?
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To open a password protected subproject, go to “Project” – “Subproject” – “Computer” / “Drive 365” and choose the desired project from local device or “Drive 365” cloud. Click the “Open” button, and then type the password in “Password” dialog. The subproject will be added to your master project.
How do I open a password protected project plan?
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To open a password protected project plan is the same as opening any plan. Go to “File” – “Open” – “Computer” / or Clouds and choose the desired project. Click the “Open” button, and then type the password in “Password” dialog.

How can I save my files to SharePoint Site?
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In order to save your files to SharePoint, go to the File menu - Save As (also click the Other Locations dropdown if on Mac) - SharePoint, choose SharePoint Site, enter the URL address of the SharePoint site, authenticate with your Microsoft account if not authenticated, type the name of the file and press "Save".

How can I save files to iCloud Drive?
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The Save to iCloud Drive option is available only on Mac platform. In order to save files to iCloud Drive, go to the “File” – “Save As” – click the “Other locations” dropdown and select iCloud Drive. Type the name of the file and press "Save".

I used the Silent Install command with license key but the key wasn’t applied to the application.
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If you used the Silent Install with license key command but the key wasn’t applied to the application, please make sure you deleted the data from AppData first. The AppData folder should be located in the Local Disc C:\Users\user\AppData\Local\Housatonic
How do I permanently renumber task IDs when sorting by start date?
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When using the Sort functionality the tasks are rearranged in the current view based on the specified criteria. When sorting the tasks by Start Date the task IDs are automatically rearranged.
We are sorry but at this point it is not possible to sort by date and also rearrange the task IDs in numerical order. They only appear in numerical order only when you are using the “sort by ID” option.
Can I export to PowerPoint on Mac?
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The "Export to PowerPoint" functionality works only on Windows and Web Platforms.
Is there an option to set work contour for my project?

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We are sorry but, at this point, the "Work Contour" field is not editable in our application.
The Critical Path option is grayed out and not accessible.
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Please make sure you are using the Views that have the Gantt Chart for the "Critical Path" feature to be enabled, like: Gantt Chart, Risk View, Tracking Gantt.
How to remove slack?
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To remove the Slack Time for a task, select the task, go to Task menu - Task Information - Predecessors tab and in the Lag time grid type 0 days.
What are the differences between the Planned Value and the Earned Value?

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The Planned Value represents the budgeted cost of work scheduled while the Earned Value is the budgeted cost of work performed.
What does the yellow diamond icon mean?
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The yellow diamond icon from the Indicators field shows the tasks that are overallocated.
How to assign a task in Team Planner View?
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We are sorry, but at this point, you can't assign tasks to resources in the Team Planner View.
Is it possible to store our subprojects in SharePoint?
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Is it possible to store our subprojects in SharePoint?
Where can I find the Erix project status list?
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To see the Erix Project Status List, go to Erix Project Status List help article on our website.
How to Install Project Viewer 365 with Erix chatbot and selected clouds?
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To install Project Viewer 365 with Erix chatbot and the selected clouds use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer,URL,ProjectServer,SharePoint,Box,Dropbox,OneDrive,GoogleDrive,Erix (this command will actually install all the clouds and the Erix chatbot).
How to Install Project Viewer 365 with Erix chatbot but no clouds?
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To install Project Viewer 365 with Erix chatbot but no clouds integration use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer,Erix .
How to Install Project Viewer 365 without Erix chatbot?
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To install Project Viewer without Erix chatbot integration use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer
How do I apply a Promotional Code for Standard Subscription? 
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To apply a promotional code, go to our Purchase page and click on the “Buy Subscription” button that is associated with the Standard Subscription. Sign In with your email and password. In the Order Info Page select the desired quantity and click on „Enter Promotional Code” label. Then insert a valid Promotional Code an click the „Apply Code” button. Make sure the promotional code has been applied. Insert the billing info and credit card info then click on the “Place Order” button.Another way to apply a promotional code is to go to Project Plan 365 Portal and Sign In with your email and password. In Account page click  the “Buy Subscription” button and follow the steps described above.Also, you can apply the promotional code directly in our Project Plan 365 app. Go to File menu – Account and click the Purchase button then follow the steps described above.

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