FAQ Project Plan 365

Account

Sales & Billing

How do I...?

Other

Browse by Category

Sign In/Activation issue
Subscription Info
Trial Info
Forgot password
All FAQs
How can I change the start and finish dates for a task?
Question Link
Answer

There are two ways to change the start and finish dates for a task:

1. Select the desired task, go to the Task menu and select Task Information option. Change the start and finish dates and click on "OK" button for the changes to take effect.

2. Click on the placeholder inside the Start/Finish cells to open the dropdown and select a new start/finish date.

How do I save the Gantt Chart view as PDF in size A3?
Question Link
Answer
In order to set the Paper Size to A3, go to the File menu - Print - Page Setup and from "Page" tab, "Paper Size" field, select A3 and press "OK" in order for changes to take effect. After that, go to the File menu - Export and select the "Export to PDF" option.
Does Project Plan 365 utilize iCloud drive for iOS users?
Question Link
Answer

​Project Plan 365 for iOS doesn't have the iCloud Drive feature available.

How to close the "Compare" report?
Question Link
Answer
The "Compare" report can be closed by selecting a view from the left side view bar or from the "View" menu.
Where can I find the Print Preview option?
Question Link
Answer
In order to find the Print Preview option, go to the File menu - Print - Print Preview.
Why when filling duration 180 days, the bar chart shows 8 months?
Question Link
Answer
The reason why the bar chart shows a duration of 8 months is because 180 days mean 8 months with 8 hours of work per day and weekends non-working. If a month has 22-23 working days and the weekends are non-working, this means a duration of 180 days is equal with 8 months.
How do I remove a note?
Question Link
Answer

In order to delete a note, select the task for which you want to delete the note, go to the Task menu - Task Information and click on "Notes" tab. Erase the note inside the "Notes" tab and click "OK" for the changes to take effect. Another way to delete a note is to delete it directly from the "Notes" field in grid.

How do I view my entire project?
Question Link
Answer
To view the entire project, you can apply the "Entire Project" zoom level. In order to do that, go to the Project Menu - Zoom - Zoom, select "Entire Project" and press "OK" for the changes to take effect.
How can I delete a custom report?
Question Link
Answer
We are sorry but the "Delete Custom Report" option isn't available in our application at this point.
How to set the timescale to be limited only to my project duration when exporting it to PDF?
Question Link
Answer
If you want to print only a specific interval from your project timescale, please go to the File menu – Print – Page Setup – View tab and from “Timescale”
section select “Dates” radio button and after that select the desired dates from “From” and “To” fields.
Why the "Insert Task" option takes indentation of the line above, not of the selected line?
Question Link
Answer
When adding a new task to your project, it will be inserted above the selected task.
What is a Sprint?
Question Link
Answer
A Sprint is a short, time-boxed period during which a Scrum Team works to complete the set amount of work.
How do I add a board status for a task?
Question Link
Answer
In order to add a board status for a task, go to the View menu - Agile and select Kanban. After that, from "Kanban" tab select "Backlog Board" and use drag and drop method in order to add a task to one of the columns: "In Progress, Next up, Done".Another way to add a board status is to select "Backlog Sheet" and add the desired status for each task by selecting it from "Board Status" field.
How can I add a new task in Task Board view?
Question Link
Answer
In order to add a new task in Task Board view, click on the "New Task" option available in "Not Started" column, type the name of the task and click on "Add" button.
Why do I have a strange email associated with my Project Plan 365 account?
Question Link
Answer
The reason why that strange email address appears is because you set your email address to be hidden when signing in with Apple.

Please check the Hide My Email for Sign In with Apple article for more info.
Why do I have a strange email associated with my Project Plan 365 account?
Question Link
Answer
If you see a strange email address associated with your account and it ends with "@privaterelay.appleid.com", this is because when you signed up with Apple, you chose the “Hide My Email” option. In this case, Apple generates a random – but real and verified – email address for our app.  
How do I set the password for my account that was created by someone else?
Question Link
Answer
Once a new account was created for you and you received an invitation link, you must click the “Activate account” button from the e-mail in order to set your password and activate your account. 
With whom can I share a Drive 365 file?
Question Link
Answer
You can share a Drive 365 file with team members of your organization and people outside the team. Note that if you share a project to users outside the team, only those users will be able to open, edit and save the project. Anyone who has been forwarded the project, will not be able to open it, getting a “You don’t have permission to access this folder” message. 
Can I use my Dropbox Business account to access team folders inside the application?
Question Link
Answer
Project Plan 365 allows Dropbox Business users who use the Team Spaces configuration to see all their team’s folders. 
Why my new team member did not receive his password in email?
Question Link
Answer
If the team member did not receive the password in email, most likely you did not check the Send password in email option when setting or resetting his password. Or probably you forgot to type the team member’s email in the recipients list. If it is not the case, please submit a ticket at our Support Team. 
Can I let the new team member choose his own password?
Question Link
Answer
When adding a new team member, you must choose the “Let user choose password” option from Password Settings section in order to let the team member set his own password. The team member will be sent an activation link where he can set his password and activate his account. 
How do I reset the password for a team member?
Question Link
Answer
In order to reset the password for a team member, go to Team menu – Manage Team, select the team member for whom you want to reset password and click the Open Team Member Information button. In Team Member Information dialog, click the Reset Password button. Afterwards you can reset the password by typing a valid password in the Password field and sending it to you and to the team member by email by filling out the recipients list with the email addresses.  
How do I set the password for a team member?
Question Link
Answer
To set the password for a team member go Team menu – Manage Team, then click the Add New Member button in the Team dialog. In the Add Team Member dialog, fill the required fields (i.e. “Email address” and “Name”) and choose the Let me create the password option from the Password Settings section. After that, type a valid password and send the password in email by filling out the recipients list with the team member’s email address. 
Is this software from Microsoft?
Question Link
Answer

Our software is not part of Office 365. Our tool is called Project Plan 365 and it is compatible with Microsoft Project in the sense that you can open in our tool the files saved in Microsoft Project or you can open in Microsoft Project the files created in our tool, but we are not a Microsoft owned application, so you can’t Sign In inside the Microsoft Project application with the subscription purchased for our application or vice versa.

How do I upgrade to Business trial?
Question Link
Answer
In order to Upgrade to Business trial, please Sign In with your email and password in our Portal page and in Account menu click on “Upgrade to Business Trial” button.
« Previous1…4142434445…140Next »
Contact
Chat