I didn’t receive the invoice after payment. I purchased the app from store.
I didn't receive the invoice after payment. I purchased the app from store.
Question LinkAnswer
If you have purchased the subscription from App Store, Microsoft Store or Google Play Store we cannot generate any invoice for orders because the order was not placed with us and because we have no access to your account. You will need to contact them directly to obtain the invoice. We cannot reach out to them in your behalf.
I bought from Microsoft store and want a refund.
Answer
We cannot refund your money from Microsoft Store as we have no access to your account and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: Microsoft store refund
How to cancel my subscription from App Store?
Answer
To cancel your subscription from App Store please follow the instruction from https://support.apple.com/en-us/HT202039.
How much does the Standard Subscription cost?
Answer
To find the information about the cost for Standard Subscription, please visit our Purchase page.
How much does the Business Subscription cost?
Answer
To find the information about the cost for Business Subscription, please visit: https://www.projectplan365.com/purchase.
How is the finish date calculated If I want to renew the same quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
How is the finish date calculated If I want to renew the same quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
Question LinkAnswer
Example:
You have 5 licenses that expire on 9/21/2018.
On 8/21/2018 you renew the same quantity of subscriptions
totalQuantity = 5
ExpirationDate = 9/21/2019
How is the finish date calculated If I want to renew a smaller quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
How is the finish date calculated If I want to renew a smaller quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
Question LinkAnswer
Example:
You have 5 licenses that expire on 8/21/2019 and you renew 2 subscriptions that are assigned to Editors.
TotalQuantity = 2
ExpirationDate = 8/21/2020
How is the finish date calculated If I want to renew a number greater or equal with the number of assigned Editors and the actual Standard/Business subscriptions are expired?
How is the finish date calculated If I want to renew a number greater or equal with the number of assigned Editors and the actual Standard/Business subscriptions are expired?
Question LinkAnswer
Example:
You have 5 subscriptions that expired on 8/21/2018.
On 9/21/2018 you renew 7 licenses.
totalQuantity=7
ExpirationDate = 9/21/2019
How is the finish date calculated If I want to renew a bigger quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
How is the finish date calculated If I want to renew a bigger quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
Question LinkAnswer
Example:
You have 5 licenses that expire on 8/21/2018
You renew 7 licenses on 7/21/2018
daysToAdd = (daysRemained + daysPurchased)/totalQuantity
newExpirationDate = actualDate + daysToAdd
daysRemained = (oldExpirationDate – actualDate) * oldQuantity
daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days
daysPurchased = newQuantityRenew* 365 = 7 * 365 = 2555 days
totalQuantity = newQuantityRenew = 7
daysToAdd = (155+ 2555) / 7 = 387 days
newExpirationDate = 8/21/2018 + 387 days = 9/12/2019
How is the finish date calculated if I upgrade from Standard to Business Subscription?
How is the finish date calculated if I upgrade from Standard to Business Subscription?
Question LinkAnswer
1. If you have less than or equal with 365 remaining days for the Standard Subscription, the finish date is calculated with the following formula:
RemaingCost = 70 - [(70/365) * RemainingDays]
DaysToAdd = RemainingCost / (199.99 / 365)
FinishDate = OldFinishDate + DaysToAdd
Example
You have 1 Standard Subscription that expires after 50 days on 10/25/2019
RemainingCost = 70 - [(70 / 365) * 50] = 60.41
DaysToAdd = 60.41 / 0.5479 = 110 days
FinishDate = 10/25/2019 + 110 days = 2/12/2020
2. If you have greater than 365 remaining days for the Standard Subscription, the finish date is calculated with the following formula:
TotalRemainigCost = [RemainingDays * (129.99 / 365)] + 70
DaysToAdd = TotalRemainingCost / (199.99 / 365)
FinishDate = CurrentDate + DaysToAdd
Example
You have 1 Standard Subscription that expires after 700 days on 9/24/2020
RemainingCost = [700 * (129.99 / 365)]+ 70= 319.29
DaysToAdd = 319.29 / 0.5479 = 583 days
FinishDate = 10/25/2018 + 583 days = 5/29/2020
How is the finish date calculated if I have expired Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
How is the finish date calculated if I have expired Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
Question LinkAnswer
If your subscriptions expired and you want to purchase one or multiple subscriptions, the quantity in database will be the new quantity purchased and the expiration date will be after 1 year from the day you make the new purchase.
Example:
You have 5 expired licenses with expiration date on 8/21/2018.
On 9/21/2018 you purchase 5 licenses.
totalQuantity = 5;
ExpirationDate = 9/21/2018
How is the finish date calculated if I have active Standard/Business subscriptions and I want purchase one or multiple subscriptions?
How is the finish date calculated if I have active Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
Question LinkAnswer
The finish date will be calculate like this:
daysToAdd = (daysRemained + daysPurchased)/totalQuantity
newExpirationDate = actualDate + daysToAdd
Example:
You have 5 licenses that expires on 8/21/2018.
You want to purchase 2 more licenses on 7/21/2018.
daysRemained = (oldExpirationDate – actualDate) * oldQuantity
daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days.
daysPurchased = newQuantityPurchased * 365 = 2 * 365 = 730 days
totalQuantity = oldQuantity + newQuantityPurchased = 5 + 2 = 7
daysToAdd = (155 + 730) / 7 = 126 days
newExpirationDate = 7/21/2018 (actualDate) + 126days = 12/25/2018
Does the Enterprise license have any geographical restrictions?
Does the Enterprise license have any geographical restrictions?
Question LinkAnswer
There is no geographical restriction on the Enterprise model. You can use the Enterprise license key on any Windows or Mac device.
Can one of my assigned users renew his subscription?
Can one of my assigned users renew his subscription?
Question LinkAnswer
If a user is assigned to a subscription owned by someone else, he cannot renew the existing subscriptions or purchase more subscriptions.
Can I use the same subscription on multiple devices?
Can I use the same subscription on multiple devices?
Question LinkAnswer
With the subscription from our website or App Store/Microsoft Store, with one simple Sign In, you can use our product on multiple devices and multiple platforms.
Can I upgrade to the Business Subscription only some of the users from my organization?
Can I upgrade to the Business Subscription only some of the users from my organization?
Question LinkAnswer
Only the entire organization can be upgraded to Business Subscription.
Can I still view and print app project files after the trial period expires?
Can I still view and print app project files after the trial period expires?
Question LinkAnswer
After your trial expires, you can use our Project Plan 365 application in free read-only mode and you can view and print your mpp files.
Can I purchase multiple Business Subscriptions under the same account?
Can I purchase multiple Business Subscriptions under the same account?
Question LinkAnswer
You can purchase multiple Business Subscriptions under the same account and this will be the owner of the organization in Project Plan 365 Portal.
Can I purchase multiple Standard Subscriptions under the same account?
Can I purchase multiple Standard Subscriptions under the same account?
Question LinkAnswer
You can purchase multiple Standard Subscriptions under the same account and this will be the owner of the organization in Project Plan 365 Portal.
Can I create a new project directly from the Online Portal?
Can I create a new project directly from the Online Portal?
Question LinkAnswer
In order to create a new project from the https://www.projectplan365.com/ups/Account, click on "Projects" button then on "New Project" button. You will be redirected to our https://www.projectplan365.com/projectviewernow/tViews.aspx.
Can I assign to a user the Editor role and Read-Only role?
Can I assign to a user the Editor role and Read-Only role?
Question LinkAnswer
You cannot assign to a user both Editor and Read-Only role.
Can I assign my subscription to someone else?
Answer
You can assign a subscription to a different user in Team Members page from our Online Portal. Remove a team member or change the role to Read-Only for an existing user and assign the remaining subscription to another team member.
Can I assign more users then purchased Business subscriptions?
Can I assign more users then purchased Business subscriptions?
Question LinkAnswer
You can have more team members than purchased subscriptions but the extra team members need to have the Read-Only role. The Editors in your organization need to have a purchased subscription assigned. The Read-Only team members do not need a purchased subscription.
Can I assign more people even though I bought less subscriptions?
Can I assign more people even though I bought less subscriptions?
Question LinkAnswer
You can assign more team members into your organization than purchased subscriptions. The only condition is that the role for the new added team members to be Read-Only. If you want to add an Editor, you need to purchase another subscription.
Are there any monthly subscriptions, or is it annually only?
Are there any monthly subscriptions, or is it annually only?
Question LinkAnswer
We sell our product only with annual subscription.
