FAQ Project Plan 365

Account

Sales & Billing

How do I...?

Other

Browse by Category

Sign In/Activation issue
Subscription Info
Trial Info
Forgot password
All FAQs
How can I print in A4 format on Mac?
Question Link
Answer
To print in A4 format go to menu File – Print - Print and select on Paper Size field the A4 format. If the Paper Size field is not visible, press the Show Details button in the Print dialog.
How do I get rid of the Splash Screen "Purchase Additional Functionalities" when starting the Project Viewer 365?
Question Link
Answer
The free viewer from Microsoft Store is only available for Gantt Chart, Task Sheet and Resource Sheet views. Please make sure you are using one of these views.
I have just renewed by subscription for Project Plan 365 and your confirmation email suggests I should download the software again. Is this correct?
Question Link
Answer
We suggest to uninstall the current version and install our latest version from the link below: [Download](https://www.projectplan365.com/download/).
Can the application be installed on Linux?
Question Link
Answer
The supported platforms are Windows, Mac, iOS and Android.
Is it possible to keep the same presentation (same columns) when we close the file, and then, we re-open later?
Question Link
Answer
In order to preserve the columns in the file, the file must be saved before closing it.
When I change the size (width) of the columns, the text and the height of the lines don't automatically adjust, so I can’t see all the text of all lines.
Question Link
Answer
The height of a grid row is given by the height of the Task Name cell. If you want to make the other cells bigger you can either make the width of the Task Name cell smaller (automatically making the height bigger) or manually adjusting the height of the desired rows.
Is there a way to take my existing manually scheduled tasks and edit them all at once to change them all to automatically scheduled?
Question Link
Answer
A quick way to change the Task Mode for multiple tasks is to insert the Task Mode column in Gantt Chart view, then you can set the task mode to automatically schedule for the first 4 tasks for example. Then copy (CTRL+C) the 4 cells and paste (CTRL+V) them below.
How can I change Erix's place?
Question Link
Answer
We are sorry but the place of the Erix Chatbot can't be moved.
How to insert the WBS column?
Question Link
Answer
In order to insert the "WBS" field, go to the Format menu - Insert Column. From Field name select "WBS" and press "OK".
How can I insert the "Baseline Start" field?
Question Link
Answer
In order to insert the "Baseline Start" field, go to the Format menu - Insert Column option. From Field Name select "Baseline Start" and press "OK".
Where can I find the exception days?
Question Link
Answer
In order to see the exception days in your calendar, go to the Project menu and select Change working Time dialog. All holidays/exceptions are displayed in "Exceptions" tab.
What are "working days"?
Question Link
Answer
A working day is the time period of a worker who must work within an established work schedule.
What are the standard date formats available in the application?
Question Link
Answer

The standard date formats that don't change when region is changed are:

29.01.2020                  dd.MM.yyyy
29.01.2020 14:33        dd.MM.yyyy H:mm
29/01/2020                  dd/MM/yyyy
29/01/2020 14:33        dd/MM/yyyy HH:mm
29-1-2020                   d-M-yyyy
29-1-2020 14:33         d-M-yyyy HH:mm
1/29/2020                   M/d/yyyy
1/29/2020 2:33 PM     M/d/yyyy h:mm tt
2020/1/29                   yyyy/M/d
2020/1/29 14:33         yyyy/M/d H:mm
2020/01/29                 yyyy/MM/dd
2020/01/29 14:33       yyyy/MM/dd H:mm
2020-01-29                yyyy-MM-dd
2020-01-29 14:33       yyyy-MM-dd HH:mm

What changes are registered in User Activity dialog?
Question Link
Answer

The application will log the following actions: 1. Change the value of task field
2. Insert task
3. Delete task
4. Indent task
5. Outdent task 
6. Move task 
7. Change value of resource field
8. Insert resource
9. Delete resource
10. Undo
11. Redo
12. Save Project
13. Move Project
14. Set Critical Path/Clear Critical Path
15. Set Baseline/Clear Baseline
16. Expand Task/Collapse Task
17. Split Task
18. Insert Subproject
19. Set Status Date
20. Set Start Date
21. Set Project Calendar
22. Create Calendar
23. Create New Custom View
24. Create Table
25. Switch View
26. Sort
27. Filter
28. Group
29. Apply Table
30. Open Project

How do I use the Tracking Gantt view?
Question Link
Answer
In order to use the Tracking Gantt view, go to menu View - click on the Gantt chart arrow - Tracking Gantt.
How to use the Task Sheet view?
Question Link
Answer
In order to use the Task Sheet view, please go to menu View – Other Task Views- Task Sheet or in View Bar click on Task Sheet button. 
How can I interact with Erix on Project Plan 365 website?
Question Link
Answer
In order to interact with Erix, go to our website page, click on the green chat icon at the bottom right side of the page, in the Type here box ask the desired question and press Enter.
How do I remove a filter?
Question Link
Answer
In order to remove a filter, apply the "All Tasks" filter. The "All Tasks" filter is the default filter and allows seeing all tasks, regardless of their particularities.
What is the maximum number of tasks I can add in a project?
Question Link
Answer
We don't have a limit on the number of tasks added to a project.
How can I combine two views and print them at the same time?
Question Link
Answer
We are sorry but printing two views at the same time is not possible in our application at this point.
How can I print the current view?
Question Link
Answer
In order to print the current view, make sure the desired view is selected, then go to the File menu - Print and select the Print option.
How do I increase the size of the toolbar?
Question Link
Answer
You can't increase/decrease the size of the ribbon but if you want to hide it, you can use the "Minimize the Ribbon" option. In order to do that, click on the down arrow button in the top of the ribbon and then click on the "Minimize the Ribbon" option.
I bought from Google Play Store and want a refund.
Question Link
Answer
We cannot refund your money from Google Play Store as we have no access to your account and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: https://support.google.com/googleplay/answer/2479637?hl=en
How to cancel my subscription from Google Play Store?
Question Link
Answer
To cancel your subscription from Google Play Store please follow the instruction from Google Play Help.
How to activate the subscription on Android device?
Question Link
Answer
To activate the subscription on Android device please follow the steps below:
  1. First please check if you are signed in on Google Play with the account used to buy the subscription.
  2. Go inside application and go to the menu Help –  Subscriptions .
  3. Press on the Restore Editor Subscription button.
  4. Wait for the confirmation message.
« Previous1…6869707172…140Next »
Contact
Chat