FAQs Sales & Billing

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FAQ › Category: Sales & Billing
How to cancel my subscription from Google Play Store?
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To cancel your subscription from Google Play Store please follow the instruction from Google Play Help.
How to activate the subscription on Android device?
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To activate the subscription on Android device please follow the steps below:
  1. First please check if you are signed in on Google Play with the account used to buy the subscription.
  2. Go inside application and go to the menu Help –  Subscriptions .
  3. Press on the Restore Editor Subscription button.
  4. Wait for the confirmation message.
How do I purchase the Standard Subscription from Google Play Store?
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To purchase the Standard Subscription from Google Play Store, please follow the steps below:
  1. Download and install our latest Project Plan 365 application from Google Play Store.
  2. Open the application.
  3. Go to the Help menu – Subscriptions and click on the Start Complete Editor button.
  4. Click on “Continue” button from the Purchase Complete Editor dialog that appears.
  5. Choose the payment method.
  6. Confirm purchase.
Why become a Project Plan 365 authorized reseller?
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As an authorized Project Plan 365 reseller you gain access to various price discounts and special volume cost specials.
How do I get a reseller quote?
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In order to receive a reseller quote please send us the client name, client address and the number of licenses required for the quote.

How do I pay for a reseller order?
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Resellers pay online with a Credit Card.
How do I know the reseller order was completed?
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Once the order was fulfilled we will email you an email with the invoice attached.
How do I place a reseller order?
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The reseller order may be placed via a Purchase Order.
What is the reseller discount for Project Plan 365 Subscription?
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The discount is typically driven by the size of the opportunity, prior relationship with us and client size.
How do I become a Project Plan 365 reseller?
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In order to become a Project Plan 365 authorized reseller please contact us via www.projectplan365.com/contact
Who are Project Plan 365 authorized resellers?
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Here is a link to Project Plan 365 authorized resellers: http://projectplan365.com/resellers
What is a Project Plan 365 authorized reseller?
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A Project Plan 365 authorized reseller is allowed to re-sell Project Plan 365 licenses to their clients.
Can we please enquire how this is metered, is it per user or per install?
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Project Plan 365 annual subscription is licensed per named user.
What does the “Purchase Standard Subscription” functionality do?
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The “Purchase Standard Subscription” functionality allows you to purchase the Standard Subscription from our Purchase page,from Project Plan 365 Portal or directly from our Project Plan 365 application.

What does the “Purchase Business Subscription” functionality do?
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The “Purchase Business Subscription” functionality allows you to purchase the Business Subscription from our purchase page, from Project Plan 365 Portal or directly from our Project Plan 365 application.

What are the subscription terms if I buy?
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Our terms and conditions can be found here: Terms
How to buy the Project Plan 365?
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To purchase the Project Plan 365 app, please go to our Purchase page.
Do I need to purchase a subscription for each user?
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You need to purchase a subscription for each user that needs to edit the file (each Editor in your organization). For Read-Only team members, you don’t need to purchase a subscription. Please note that it is forbidden for multiple users to use the same account.

Why is my restore subscription button grayed out?
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If the Restore Subscription button is grayed out it means that the subscription from App Store has already been restored.
I purchased Complete Editor subscription from App Store. How can I use this subscription on other platform or device?
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If you have bought your subscription from App Store and want to use it on other devices please make sure you downloaded and installed our latest application from App Store.
1. Open the application.
2. Go to menu Help-Subscriptions.
3. Press on Restore Complete Editor Subscription.
4. Wait for the confirmation message.
5. If you don’t have a Project Plan 365 account, Sign Up on our Online Portal page.
6. Sign In with your email and password inside the application in order to copy the subscription information from App Store to your Project 365 account.
7. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page.
8. Then Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button). 

How much does a subscription cost?
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You can find the cost for Standard/Business Subscription in our Purchase page.

Why I cannot purchase from Microsoft Store?
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If you cannot purchase from Microsoft Store please download and install our latest application from our website: Download Project Plan 365. Then proceed with the purchase from our website directly: Purchase Project Plan 365.

What subscription do I need to edit and save the file?
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To edit and save .mpp files you can purchase the Standard Subscription or the Business Subscription from our Purchase page.

What is the cost of the software in Canadian Dollars?
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The Project Plan 365 costs are in US dollars and the costs can be found at https://www.projectplan365.com/purchase/.
What does the “CO-TERM” functionality do?
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The “CO-TERM” functionality automatically calculates the finish date for your subscriptions in order to have for all the purchased subscriptions the same expiration date.
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