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FAQ › How do I...? › Category: Other Features
What features are available in the “Help” menu?
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In the “Help” menu you can find the following features: Online, Register, Select Language and About.
How do I remove Erix chat?
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You can remove Erix by pressing "X" from the "Chat with Erix" button, and then clicking on “OK” button from the dialog that appears. You can then show it again by going to the File menu – Options – Advanced tab – check “Show Erix” checkbox and press the “OK” button.
How can I interact with Erix on Project Plan 365 website?
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In order to interact with Erix, go to our website page, click on the green chat icon at the bottom right side of the page, in the Type here box ask the desired question and press Enter.
How do I increase the size of the toolbar?
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You can't increase/decrease the size of the ribbon but if you want to hide it, you can use the "Minimize the Ribbon" option. In order to do that, click on the down arrow button in the top of the ribbon and then click on the "Minimize the Ribbon" option.
What are external tasks?
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Tasks from different subprojects can be linked together, forming a predecessor/successor dependency. When you open one of the subprojects in application, all of the predecessor tasks from other subprojects will be shown next to the local tasks in the project being opened. They appear with different bar/box style and font in the different task views, e.g. in grey color, so they can be visually distinguished from the local tasks. These tasks are called External tasks.
How can I fix the DPI problem on Windows 10?
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To fix the DPI problem on Windows 10 right click on the ProjectPlan.exe application -> Proprieties -> Compatibility tab -> Change High DPI Settings -> Check “Use this setting to fix scaling problems for this program instead the one in settings”. After that check Override high DPI scaling behavior -> select System -> press OK.
What resolution does Project Plan 365 application support?
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Our application supports any resolution, but for usability reason is recommended a resolution bigger than 800x600.
Where can I find the “Help” menu?
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In order to find the Help menu, open the Project Plan 365 application and from ribbon select "Help".
What does the “Help” functionality do?
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Selecting the Help menu option opens the help manual for the current product.
Which are the states for restore?
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The states for restore are the following:

            1. Restore Started;
            2. Update Transactions;
            3. Update Receipt;
            4. Update Subscription Information;

What does the “Connect to Apple Store Progress Status” functionality do?
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To improve the restoring mechanism experience, we added a new Restore Dialog which displays the states of the restore process. If the Apple Store doesn't respond after a period of time, we will display the following message: “Apple Store didn't respond. Please wait or try again later.”
Is the application able to open MPX files?
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With Project Plan 365 app you can open the MPX files.
What is stakeholder?
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A stakeholder is any person, organization, social group, or society at large that has a stake in the business. Thus, stakeholders can be internal or external to the business. A stake is a vital interest in the business or its activities.
How do I remove a command from the quick access toolbar?
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To remove a command from the quick access toolbar, right-click the command you want to remove from the Quick Access Toolbar, and then click Remove from Quick Access Toolbar on the shortcut menu.
How do I add a command to the quick access toolbar that isn't on the ribbon?
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To add a command to the quick access toolbar that it is not in the ribbon, click on the down arrow in the top of the ribbon and click Customize the Quick Access Toolbar.

In the Choose commands from list, find the command in the list and then click Add. 
How do I add a command to the quick access toolbar?
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To add a new command to the quick access toolbar, on the ribbon, click the appropriate tab or group to display the command that you want to add to the Quick Access Toolbar. Then, right-click the command, and then click Add to Quick Access Toolbar on the shortcut menu.
How do I exit the application?
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To exit the application, click on the "X" button in the upper right corner on Windows or upper left corner on Mac.
What does the “Delete MPP from device” functionality do?
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The “Delete MPP from device” functionality allows you to delete an mpp file from your iOS device using the File Explorer.
What versions Project Plan 365 app support for saving?
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The MPP files saved with Project Plan 365 are compatible with Microsoft Project 2010 and newer versions.
How do I check the version of Microsoft Project that I use?
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In case of Microsoft Project 2016 and 2013, this value is located in the Account menu from the File backstage. In case of Microsoft Project 2010, this value is located in the Help menu from the File backstage.
What is Microsoft Project?
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Microsoft Project is a project management software product, developed and sold by Microsoft.
What does the “Exit” functionality do?
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The “Exit” functionality quits the application. For the opened project that you’ve changed but not saved, application asks whether you want to save the changes.

How can I delete a mpp file from iOS device?
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To delete the mpp from device follow next steps:
1. Open application
2. Go to menu File – Open from Device
3. From File Explorer locate mpp to delete
4. Long tap on mpp icon until delete option appears.

How do I add costs?
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To set the costs for resources, go to Resource Sheet view and set the standard rate for each resource. To add a cost for a specific task, set in Resource Sheet view resources of type cost and then assign the cost for each task in Task Information dialog. Another option to set the cost for a task is to edit the Cost field in Gantt Char view.

How can I convert this file to MS Project 2013?
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The MPP files saved with Project Plan 365 are compatible with Microsoft Project 2010 and newer versions.
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