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FAQ › How do I...? › Category: Team
What happens if I added multiple team members with Editor role while in trial?
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If you add multiple team members with Editor role while you are in trial your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

Please know that the subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

If you want to reduce the number of assigned subscriptions, please check our Change Quantity Online Help Article.

How many team members can I assign to organization when I am in Standard/Business Trial?
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When on Standard/Business Trial you can assign as many team members as you want. 

Please know you can add Read-Only users without any additional changes, however if you want to add Editor team members you will have to change the quantity of your Trial Subscriptions. Click here to learn more about how to Change Quantity.

What does the "Custom Field" tab in Resource Information dialog do?
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The Custom Field tab in "Resource Information" dialog displays the custom resource fields available your project.
Can I assign units to a cost resource?
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We are sorry but in our application setting units for cost resources is not possible at this point.
I added a team member from Portal but it does not appear in the app.
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If the team member added from Portal does not appear in the app, please click the “Refresh team members” button inside “Resource names” control from grid in “Gantt Chart” / “Resources Sheet” view or from “Resources” table in “Task Information” dialog.

Why can't team members sign in?
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When you assign a new team member to your organization, the invited user will receive an email to join your organization. If the team member doesn’t have an account on our website, in the received email will be a link where the team member can set the password for his account. After that he needs to Sign In with his email and password inside the application (look upper right corner for the Sign In button).
What subscription do I need to have to use the Resource Leveling feature?
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You must have a Business Subscription to use the "Resource Leveling" feature.
How can I manually resolve the overallocations?
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If you don’t want to level, you can try other ways to resolve overallocations.- Replace one resource with another who is available to work at that time.- Replace more skilled resources on critical tasks early in the project. A more skilled resource is likely to get the same job done in less time.- Change a task link so that some tasks start at the same time.- Spread the workload out by Increase the duration of tasks with overallocated resources.- Reduce workload by reducing the amount of work required for completing the task.- Change the working hours of resources to shorten the duration of tasks.- Reduce the duration of tasks, especially critical tasks that directly impact the project end date.- Check that resources are not working during non-working time. If a resource is working during non-working hours, Project will show them as overallocated.
Does Project Plan 365 resolve the overallocation for resources assigned to summary tasks?
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Project Plan 365 cannot resolve the overallocation for resources assigned to summary tasks.
Does Project Plan 365 resolve the overallocation of a resource assigned 200% to a task?
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No. Project Plan 365 does not change neither the duration nor work of the tasks as part of the resource leveling method.
Does Project Plan 365 consider the deadline when performing resource leveling?
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Project Plan 365 does not take care of deadlines when performing resource leveling
Can I level the tasks with %Complete grater than 0%?
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Project Plan 365 can fix overallocation only on tasks with % Complete set to 0%.
When to use the “Clear Leveling” option?
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Use the “Clear Leveling” option to undo the effects of the previous leveling.
How to clear resource leveling?
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To clear the leveling go to “Team” tab and click the “Clear Leveling” button. You can either clear the leveling for the entire project or just for the selected tasks.
How to level a task from the contextual menu?
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Select the task that you want to level, right click on it, and from the contextual menu chose the “Level Task” option. A summary of how Project Plan 365 fixed the overallocation will be displayed. Click the “OK” button for the changes to be applied.
How to level only the selected tasks?
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To level only the selected tasks, go to “Team” menu and click the “Level All” button. In the “Resource Leveling” dialog, the “Selected tasks” option and click the “OK” button. A summary of how Project Plan 365 fixed the overallocation will be displayed. Click the “OK” button for the changes to be applied.
How to level the entire project?
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To level the entire project, go to “Team” menu and click the “Level All” button. In the “Resource Leveling” dialog, the “Entire Project” option and click the “OK” button. A summary of how Project Plan 365 fixed the overallocation will be displayed. Click the “OK” button for the changes to be applied.
How to level the tasks of certain resources?
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To level tasks for certain resources, go to “Team” menu and click the “Level Resource” button. In the “Level Resources” dialog, select the resources for which you want to level tasks and click the “OK” button. A summary of how Project Plan 365 fixed the overallocation will be displayed. Click the “OK” button for the changes to be applied.
How to insert the Leveling Delay column?
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To insert the Leveling Delay column, right click on the column before which you want to insert it, and from the contextual menu choose the “Insert column…” option. Select “Leveling Delay” for the “Filed name” and click the “OK” button.
When should I use the Leveling Delay field?
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Add the Leveling Delay field to a task view if you want to examine the delays to tasks caused by resource leveling.
When to use resource leveling?
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Use resource leveling technique to resolve resource overallocation in tasks. Project Plan 365 evaluates resource allocations and adjusts your plans so that your resources are not overallocated.
What is resource leveling?
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Resource leveling is a technique in which start and finish dates are adjusted based on resource limitation with the goal of balancing demand for resources with the available supply.
How can I separate project files to be accessed only by certain team members?
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In order to restrict member access to certain projects based on assigned division you can use the "Manage Divisions" functionality. For more information, please read the Manage Divisions article.
Can I add a time off for a team member if I have a Standard subscription?
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Adding a time off and setting a schedule for a team member is available only for Business subscription.

When I try to invite a team member it says that the account already exists.
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Please make sure you downloaded and installed our latest version from the following link: Download. If the message still appears, please submit a ticket with your issue at our Support Team.

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